Terms and Conditions

Payments

For all the services contracted, a certain advance payment should be made to hold the booking, on a confirmed basis & the balance amount can be paid either before your departure from your country or upon arrival in INDIA but definitely before the commencement of the services. Management personnel hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.

Apart from the above in some cases like Special Train Journeys, hotels, or resort bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.

Mode of Payment

Overseas advance payment can be made through Wire Transfer to our bank or UPI. Payment can also be made using our payment gateway but it may attract additional charges.

Cancellation Policy

In the event of cancellation of tour/travel services due to any avoidable/unavoidable reason/s, we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:

30 days prior to arrival: 25% of the Tour or service cost.
15 days prior to arrival: 50% of the Tour or service cost
07 days prior to arrival: 75% of the Tour or service cost
48 hours prior to arrival OR No Show: No Refund

Note: Written cancellation will be accepted on all working days, except Sunday, Any cancellation sent on Sundays will be considered on the next working day (Monday).

For the Xmas and new year period from 20 Dec to 05 Jan, the payment is non-refundable.

In case you cancel the trip after commencement, the refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals, etc, we do not bear any responsibility to a refund.

Airline Refund

Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to Tripwala receiving the same from the airlines. However, the convenience fee paid to Tripwala paid at the time of booking is a non-refundable fee.

All cancellations made directly with the airline need to be intimated to Tripwala, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank, etc. The refund shall be processed after deducting the Tripwala service fee which is independent of the convenience fee as mentioned above.

Our Liabilities & Limitations

Please note that after the finalization of the Tour/ service Cost, if there are any Hikes in entrance fees of monuments/museums, Taxes, fuel costs, or guide charges – by the local Government, the same would be charged as extra.

Tripwala acts only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general well-being.

Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines, etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes, the rates quoted before the modification can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on the usual check-in and check-out time of the hotels unless indicated in the itinerary.

We shall not be responsible for any delays & alterations in the program or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accidents, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.

We shall not be responsible for any loss, injury, or damage to person, property, or otherwise in connection with any accommodation, transportation, or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.

We do not have any insurance policy covering the expenses for accidents, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client’s risk.

Please Note: We will not be responsible for any costs arising out of unforeseen circumstances like landslides, roadblocks, bad weather, etc.

Shipping & Delivery Policy

We aim to provide you with seamless travel booking experiences and reliable delivery of travel-related documents. Please review our Shipping & Delivery Policy to understand how we handle the shipping and delivery of your travel documents.

Booking Confirmation

Upon successful completion of your travel booking, you will receive a booking confirmation email with all relevant details, including your itinerary, booking reference number, and any applicable e-tickets or vouchers.

Delivery Methods

Depending on the type of travel documents and your preference, we offer the following delivery methods:

a) Electronic Delivery: Many travel documents, such as e-tickets or digital vouchers, will be delivered electronically via email. Please ensure that the email address provided during the booking process is accurate and accessible.

b) Physical Delivery: In some cases, physical travel documents may be required. We will securely dispatch them to the shipping address provided during the booking process. Please note that additional shipping charges may apply for physical delivery.

Delivery Timeframes

Electronic Delivery: E-tickets and digital vouchers are usually delivered instantly or within a few hours of the booking confirmation.

Physical Delivery: If physical delivery is required, the estimated delivery timeframes will be communicated to you during the booking process, taking into account factors such as your location and the shipping method selected.

Delivery Costs

Electronic Delivery: There are no additional costs for electronic delivery of travel documents.

Physical Delivery: If physical delivery is necessary, shipping charges will be clearly communicated during the booking process. The costs may vary based on the shipping address, delivery method, and urgency of delivery.

Delivery Address

For physical delivery, please ensure that the shipping address provided during the booking process is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.